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Frequently Asked Question

Step 1:   Browse the products
Step 2:   Select candle/knife and input your card message if needed.
Step 3:   Add to cart.
Step 4:   Select 'Delivery' or 'In-store Pickup' and choose your preferred date and time. (Delivery fee will be calculated after you have entered the delivery details.)
Step 5:   Complete the payment.
Step 6:   You'll receive a confirmation once the order is successfully placed.
Step 8:   On your chosen day:
Delivery:   An email with the driver’s details will be sent to you when your order is sent out for delivery / before your chosen time slot.
Pickup:   A ready-to-collect email notification will be sent.
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Our Petit Gateaux sets come as they are – we don't offer custom combinations.

We don’t write directly on cakes, but we can provide chocolate name ornaments at Rs 100, max 6 char

We accept Credit Cards (Visa, MasterCard), Debit Card, Online Banking/FPX, and e-wallets like GrabPay, Boost, TouchNGo, and Maybank QRpay.

We will sent SMS on your registered mobile number of your invoice bill amount.

All orders are non-refundable. However, in specific circumstances like order amendments, refunds will be provided in the form of store credit sent to your email. This credit is valid for 1 year and can be used for multiple purchases within its validity.

We do not attach any receipts during the delivery/pickup. However, once the payment has been processed, we cannot amend the billing information.

We provide car deliveries up to 40km from Mélange Patisserie HQ. Check delivery fees and free delivery applicability here.

Choose from these slots: 10am-1pm, 1-3pm, 3-5pm, or 5-7pm. Exact timings within slots can't be guaranteed due to traffic and route planning.

We aim for timely deliveries, but traffic or other issues can cause delays. If timing is vital, consider an earlier slot or self-pickup.

You'll receive an email with the driver's details before your selected time slot on the delivery day. This email is sent as soon as we assign a driver to your order.

You'll need to arrange a pickup from our store afterwards, but please note, we can't guarantee the cake's freshness beyond this point

We ensure safe delivery. If your cake is damaged upon receiving, contact us immediately.

Yes, changing the address or time may incur extra charges, determined by the driver. The driver's willingness and availability will also factor in.

We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations.
We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations.

We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations.
We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations.

We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations.
We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations.

You'll receive an email notification on the collection day. If not, feel free to come during your selected time slot, and your order will be ready by then.

After receiving the 'ready for pickup' email, you can collect your order anytime during our operating hours for the selected location.

Absolutely. For cake orders, ensure the service uses a car, not a motorbike. Please provide the driver with your order number and name for a smooth pickup.
Important: Cakes need to be transported on a flat surface with the AC on high.

Submit a request using this Google form at least 24 hours in advance (or 48 hours for 1-day preorder cakes). We'll confirm via email if the changes can be accommodated.

After ordering, address changes aren't possible for delivery efficiency. Ensure the address is correct beforehand. If necessary, you can cancel your order via this Google Form and reorder using refunded store credit.

Should you wish to change or add items, please contact us 24 hours before delivery for same-day items and 48 hours for 1-day preorder items.

Please contact us as soon as possible to ensure there's sufficient time for our operations team to make the amendment. Once the order is sent out, changes may not be feasible.

Follow these troubleshooting steps:
  1. Clear your browser's cache.
  2. Try a different browser (Safari or Google Chrome recommended).
  3. Toggle airplane mode on, then off.
  4. Restart your wifi/data connection.
  5. Consider a different payment method.
    6. If issues continue, contact us with a screenshot of the error. We're here to help!

Yes, you can order today but delivery will be tomorrow on selected delivery time.